Refund policy
RIGHT OF WITHDRAWAL & EXCHANGE
CANCELLATION POLICY
Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed:
A. CANCELLATION POLICY
RIGHT OF REVOCATION
The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
Since we work with a fully automated system, orders are initiated immediately after placement. Therefore, unfortunately, we cannot interrupt the shipping process until delivery, so a refund before receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform us ( e-mail: support@retrohooligan.com) by means of a clear statement (eg e-mail) of your decision to revoke this contract. The revocation is complete when we have received the physical goods. The cost of returning the goods will be borne by the buyer.
Friendly reminder: addresses on the package will not be approved as return addresses. Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. We will refund your original payment method within one week.
CANCELLATION FOR ITEMS IN TRANSIT
Because our merchandise is shipped from Asia, there may be extended transit times over which we have no control. If the item(s) are already on their way to you, a revocation is not possible. Please wait until you have received the goods and send them back to us. Of course, you can still inform us in advance about your revocation.
In order to guarantee you the fastest reversal, we ask you to send us a shipping confirmation.
An early refund is possible in case of non-receipt of the goods at the earliest 16 weeks after receipt of the order.
CONSEQUENCES OF REVOCATION
If you revoke this contract, we must refund all payments we have received from you, excluding delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract and the physical goods. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
CANCELLATION FORM
To make the return process easy, please consider the following points.
1) Only originally packed and unworn items will be accepted for exchange/refund.
2)Returns are at your own expense. Only goods that have been sent insured and with tracking will be accepted as returns. If packages are not traceable due to missing shipment identification, we can not track and refund / exchange.
3)Refunds will be made no later than 14 days after receipt of the goods, provided that the goods were returned to us in the same condition as they were previously sent to you.
4)Expense fee: Since we have incurred costs, or arise for shipping and logistics and restocking, will be charged per order an expense fee in the amount of € 20 / order. This fee will be automatically deducted from the refund. This fee will also be charged if the cancellation form has not been filled in and sent to us in time (before receipt of the return) (email is sufficient in this case). Our warehouse management / returns department can not make a clear allocation and especially the reason for the return can not be analyzed.
5) In the case of collective orders (shoes + dresses + jackets...as well as summary of several articles in a package) all articles must be sent back to us individually, since these cause otherwise an increased logistic expenditure regarding examination and storage. If you do not comply with this and send all items together, we will have to make an expense charge for administrative procedures in the amount of €13/item. Please save this effort and therefore return each item individually, even if you should have received the items previously in one delivery. If you have any questions regarding the return, please do not hesitate to contact our service support.
6) We offer free return shipping for all orders with a minimum order value of 250€. The minimum order value only applies to non-reduced items. For example, if you order a jacket for 200€ and another, but reduced jacket for 50€, only the first non-reduced jacket counts. In this example, your minimum order value would be 200€ and we would not be able to offer you free return shipping. To benefit from free return shipping, you must place an order over 250€, with items that are not reduced. If you do not reach the minimum order value with the above explained information, you will bear the cost of return shipping and all other related costs yourself.
Info about shipping costs: Dear customer, please take into account that shipping costs for the outbound transport are usually subsidized by us. We charge less than the actual costs incurred by you. Our shipping costs are on average € 8.90 per package to Europe, even if they are charged less at the time of purchase.
In the case of a return of goods which is not treated as a complaint recognized by us (this includes returns due to dislike, wrong sizes ordered, expectations not met), we must deduct the shipping costs for the outward transport to you in the amount of € 8.90 in the case of a refund.
If you want to cancel the contract, please fill out this form and send it back to us.
We do not guarantee the safe arrival of your return. Therefore, please send it to us insured and with tracking.
Once the package is shipped, send us the tracking to the following e-mail address: support@retrohooligan.com
Returns without tracking may be lost!
To:
c/o Er Xian Qiao Dong San Lu Yi Hao Cheng Du Li Gong Da Xue Fu 6-511, Chengdushi, Sichuan
ATTENTION PLEASE INCLUDE PHONE NUMBER: +86 13556115954,
email: support@retrohooligan.com
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only in case of paper communication)
_________________________
Date
(*) Delete where inapplicable